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	Etravelinsure Client Services Contact Us
	and answers to some FAQs below ...

Etravelinsure Limited
15 St. Helen's Place, London EC3A 6DF.


	Many enquiries are on the following questions. If your reason for contacting us is for a similar question, please click the link for an explanation, and where - email is indicated there is an email procedure to follow, and if your message can fit in, please contact our Client Services using the direct email facility below.
	Can you correct my certificate of insurance? - email Can I add cover for skydiving or paragliding? - email What about a pre-existing medical condition? Can I get cover for trekking Inca Trail? - email Can I get cover for trekking Kilimanjaro? - email Can I get cover for any other trekking over 4000m? - email Help? I am abroad without any travel insurance Do you cover motorcycle touring? - email
	Please allow at least 24 hours for an application for extended cover, although during weekdays expect a fairly prompt reply.


	Email : csm@etravelinsure.com. Please email whenever possible. Most questions are best answered by email to provide documentary evidence, and to avoid mis-understandings. No telephone sales : Etravelinsure.com operates entirely via this Internet website, and we do not take insurance over the phone. The only exception is if you have visited our site and have fully determined your needs, and have good reason not to complete insurance online. Phone us : If email is not appropriate, please phone 0333 2400 631 (between 08.00 and 18.00); number charging standard call rates, and which can be called outside UK +44 333 .. . Phone you : Alternatively, if you are in UK or Republic of Ireland, and if you would like us to phone you please sent an email with your number, and a convenient time to call you.


	To send an email to our Client Services Manager - csm@etravelinsure.com
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Claims Services

At Etravelinsure, we do not deal with claims. Therefore, for any claim related enquires, please contact the relevant Claims Services company below, or please follow the link to our page on How to Make A Claim for their procedures and full contact details.

For UK residents : Preferential Administration Services, Southend-on-Sea: 0843 208 1913;
For Irish residents : OSG Travel Claims, Dublin: 01 661 9133.
24-hour Emergency Service : FirstAssist Group, in London: +44 208 763 3334.

These contact details are also given on the certificate of insurance.

Email : csm@etravelinsure.com. Please email whenever possible. Most questions are best answered by email to provide documentary evidence, and to avoid mis-understandings.

No telephone sales : Etravelinsure.com operates entirely via this Internet website, and we do not take insurance over the phone. The only exception is if you have visited our site and have fully determined your needs, and have good reason not to complete insurance online.

Phone us : If email is not appropriate, please phone 0333 2400 631 (between 08.00 and 18.00); number charging standard call rates, and which can be called outside UK +44 333... .

Phone you : Alternatively, if you are in UK or Republic of Ireland, and if you would like us to phone you please sent an email with your number, and a convenient time to call you.

Skydiving and Paragliding : cover is best assessed by visiting pages on the skydiving and paragliding, giving details of what is and is not covered: Skydiving, Paragliding

To add cover (except participating in USA is not covered): from 2010, cover for skydiving and paragliding can be added on a daily basis after you have taken out normal travel insurance. Please supply the following details, copy/paste to email message area below:

Certificate number is (issued in 2010):
Participating from date: ... For number of days: ...
In Country: ... at Location: ...
Include all insured(s), yes/no: .. (if only one insured, yes is assumed)
If no, name anyone insured who is not to be included:
The cost is £4 or €4 per person per day, charge my card accordingly.

Endorsement: Cover is added when an endorsement is issued, and emailed to you. Please allow 24 hours for that, and in any case this email must be sent at least the day before participating (local time).

Pre-existing medical conditions are not covered. If you have one, you can still take out insurance with us - on that understanding, and the insurance is still valid in all other respects.

There is no need for any declaration of the condition to us, because if (on medical examination) a claim is found to be caused by, or related to, the pre-existing condition you pay all the costs yourself.

Alternative travel insurance, with cover for pre-existing conditions, may be available via our link with AllClearTravel.co.uk, specialists in pre-existing conditions travel insurance.

Altitude Trekking 1500m to 4000m : is already covered as a Medium Risk activity.

For trekking Inca Trail over 4000m : you can apply for extended cover by confirming the following by email to us, in this suggested format (copy/paste into message area below):

It is an organised Inca Trail trek, by the normal route, starting on ..
At the start of the trip, I shall be aged ..
I have no respiratory problems, and no other health problems;
I have not experienced problems at altitude before;
My previous experience of altitude trekking is ...(if none, say none)

If extended cover is agreed by our underwriters there is no extra charge but the Medium Risk activities excess applies, and an endorsement is added to your certificate of insurance to that effect.
Altitude trekking : more details, and get a quote Altitude Trekking

Altitude Trekking 1500m to 4000m : is already covered as a Medium Risk activity.

For trekking Kilimanjaro over 4000m : you can apply for extended cover by confirming the following by email to us, in this suggested format (copy/paste into message area below):

It is an organised Kilimanjaro trek, ascent route is .. descent route is .., starting on ..
At the start of the trip, I shall be aged ..;
I have no respiratory problems, and no other health problems;
I have not experienced problems at altitude before;
My previous experience of altitude trekking is ...(if none, say none)

If extended cover is agreed by our underwriters there is no extra charge but the High Risk activities excess applies, and an endorsement is added to your certificate of insurance to that effect.
Altitude trekking : more details, and get a quote Altitude Trekking

Altitude Trekking 1500m to 4000m : is already covered as a Medium Risk activity.

To apply for extended cover for trekking over 4000m : you confirm the following by email to us, in this suggested format (copy/paste into message area below):

It is an organised trek, the provider is ... (give the link to their website, and to your trek on it);
The dates of days over 4000m are .., and the highest point is .., no glacier walking is involved;
At the start of the trip, I shall be aged .. ;
I have no respiratory problems, and no other health problems;
I have not experienced problems at altitude before;
My previous experience of altitude trekking is ...(if none, say none)

To make a correction : Yes, please use the email facility below to notify us of amendment(s) required, and we shall then email back an amended certificate.

Quote a reference : Either the Certificate Number or the Transaction Number, or if these are not known, your name (as is required below) and your post code or part of your address.

For an extension or upgrade of cover : If you know it will cost more, please let us know if you want that charged to card used originally, and if you want to be notified of cost before going ahead.

UK insurers : Unfortunately, in common with most UK insurers, a new insurance for UK or Irish residents can only be issued by us prior to departure from home country.

Other insurers : Fortunately, there are other non-UK insurers that do not have this restriction, and also provide insurance for citizens of many countries worldwide. We have 2 agencies with these type of insurers that might be of interest to you in this respect.

Travel medical and repatriation insurance for a trip up to 6 months through a US insurer, Seven Corners Inc., with their product "Liaison International" in US$. Click the Liaison International link to get a quote, and take out insurance online. SevenCorners

And, with World Nomads, travel insurance for a trip up to 12 months, click on your home country when on the url: Worldnomads

Take care to make sure that you are eligible, which should be the case if you are on a holiday trip with plans to return to your home country, but if you have any doubts contact us below or the insurers direct.

A General Exclusion : applies to riding a motorcycle, quadbike, or any mechanically assisted cycle with an engine capacity in excess of 125cc.

Motorcycle Touring : in Europe may be covered for you using your own motorcycle (over 125cc), on referral to our underwriters, by confirming the following by email to us, in this suggested format (copy/paste into message area below):

I plan to use my own motorcycle ...(give make and cc capacity)
At the start of the trip I shall be aged ..;
I have held a motorcycle driving licence for .. years;
My motorcycle licence has no penalty endorsements in the last .. years, and none are pending;
In Europe, I shall be mainly motoring to ... (countries)

There will be a 25% additional premium to cover you for medical and repatriation costs whilst motorcycling. Costs of repatriating the motorbike are not covered. If extended cover is agreed an endorsement is made to your certificate of insurance to that effect.

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