Many enquiries are on the following questions. If your reason for contacting us is for a similar question, please click the link for an explanation, and where - email is indicated there is an email procedure to follow, and if your message can fit in, please contact our Client Services using the direct email facility below.
Email : csm@etravelinsure.com. Please email whenever possible. Most questions are best answered by email to provide documentary evidence, and to avoid mis-understandings. No telephone sales : Etravelinsure.com operates entirely via this Internet website, and we do not take insurance over the phone. The only exception is if you have visited our site and have fully determined your needs, and have good reason not to complete insurance online. Phone us : If email is not appropriate, please phone 0870 2244201 (between 08.00 and 18.00); 0870 number not charging any premium rate, and which can be called outside UK +44 870 .. . Phone you : Alternatively, if you are in UK or Republic of Ireland, and if you would like us to phone you please sent an email with your number, and a convenient time to call you.
Claims Services
At Etravelinsure, we does not deal with claims. Therefore, for any claim related enquires, please contact the relevant Claims Services company below, or please follow the link to our page on How to Make A Claim for their procedures and full contact details.
These contact details are also given on the certificate of insurance.
Email : csm@etravelinsure.com. Please email whenever possible. Most questions are best answered by email to provide documentary evidence, and to avoid mis-understandings. No telephone sales : Etravelinsure.com operates entirely via this Internet website, and we do not take insurance over the phone. The only exception is if you have visited our site and have fully determined your needs, and have good reason not to complete insurance online. Phone us : If email is not appropriate, please phone 0870 2244201 (between 08.00 and 18.00); an 0870 number with standard call rates, and which can be called outside UK +44 870 .. . Phone you : Alternatively, if you are in UK or Republic of Ireland, and if you would like us to phone you please sent an email with your number, and a convenient time to call you.
Skydiving and Paragliding : The Schedule of Activities, which can be accessed via the Sports & activities link on menu bar left, is part of the insurance policy that applies to all travel insurances on our site (with UK insurers). You will find Skydiving and Paragliding listed there as covered as High Risk activities. UK insurers : cover is best assessed by visiting pages on the skydiving and paragliding, giving details of what is and is not covered, and from where you can also get a quote: Skydiving, Paragliding US insurers : also provide cover for skydiving and paragliding (if non-competitive) through Travel Medical Insurance - Liaison International. You specify Hazardous Sports Coverage. Please investigate further via the link Travel Medical Insurance
Pre-existing medical conditions are not covered. There is no need for any declaration to us, because if a claim if found to be related to a pre-existing condition it will simply be declined, and you will have to pay the costs yourself. However, the insurance is still valid in all other respects, and insurance can be taken on that understanding.
Altitude Trekking 1500m to 4000m : is already covered as a Medium Risk activity. Inca Trail Trekking over 4000m : may be covered for you as a High Risk activity, on referral to our underwriters, by confirming the following by email to us, in this suggested format (copy/paste into message area below):
It is an organised Inca Trail trek, by the normal route, starting on .. At the start of the trip, I shall be aged .. I have no respiratory problems, and no other health problems; I have not experienced problems at altitude before; My previous experience of altitude trekking is ...(if none, say none)
If extended cover is agreed there is usually no extra charge but the High Risk activities excess applies, and an endorsement is made to your certificate of insurance to that effect. Altitude trekking more : is available, and get a quote at Altitude Trekking
Altitude Trekking 1500m to 4000m : is already covered as a Medium Risk activity. Kilimanjaro Trekking over 4000m : may be covered for you as a High Risk activity, on referral to our underwriters, by confirming the following by email to us, in this suggested format (copy/paste into message area below):
It is an organised Kilimanjaro trek, ascent route is .. descent route is .., starting on .. At the start of the trip, I shall be aged ..; I have no respiratory problems, and no other health problems; I have not experienced problems at altitude before; My previous experience of altitude trekking is ...(if none, say none)
Altitude Trekking 1500m to 4000m : is already covered as a Medium Risk activity. Trekking over 4000m : may be covered for you as a High Risk activity, on referral to our underwriters, by confirming the following by email to us, in this suggested format (copy/paste into message area below):
It is an organised trek, the provider is ... (give the link to their website, and to your trek on it); The dates of days over 4000m are .., and the highest point is .., no glacier walking is involved; At the start of the trip, I shall be aged .. ; I have no respiratory problems, and no other health problems; I have not experienced problems at altitude before; My previous experience of altitude trekking is ...(if none, say none)
To make a correction : Yes, please use the email facility below to notify us of amendment(s) required, and we shall then email back an amended certificate. Quote a reference : Either the Certificate Number or the Transaction Number, or if these are not known, your name (as is required below) and your post code or part of your address. For an extension or upgrade of cover : If you know it will cost more, please let us know if you want that charged to card used originally, and if you want to be notified of cost before going ahead.
A General Exclusion : applies to riding a motorcycle, quadbike, or any mechanically assisted cycle with an engine capacity in excess of 125cc. Motorcycle Touring : in Europe may be covered for you using your own motorcycle (over 125cc), on referral to our underwriters, by confirming the following by email to us, in this suggested format (copy/paste into message area below):
I plan to use my own motorcycle ...(give make and cc capacity) At the start of the trip I shall be aged ..; I have held a motorcycle driving licence for .. years; My motorcycle licence has no penalty endorsements in the last .. years, and none are pending; In Europe, I shall be mainly motoring to ... (countries)
There will be a 25% additional premium to cover you for medical and repatriation costs whilst motorcycling. Costs of repatriating the motorbike are not covered. If extended cover is agreed an endorsement is made to your certificate of insurance to that effect.